Online Hotel Reservation Service does not charge any cancellation fee for rooms that have not been confirmed. However once your room has been confirmed, you are subject to the cancellation policies as explained below.
Modification Charges: A Fees of Rs 400 / USD 10 will apply to the booking. (Any reduction in the number of nights or rooms or booking amount will be termed as cancellation and cancellation charges will apply accordingly).
The cancellation policy below applies to all bookings. It must be clearly understood that any policies dictated by the hotel will always take precedent over the policy stated here. We will of course inform you clearly and completely if this is the case with your booking.
Cancellation Charges: Please Contact our Customer service.
Cancellation Procedure: Cancel by sending us an e-mail to info@mennenapartments.com with the word "CANCEL" in the subject line and quoting your Reservation ID e.g. ID123485 if you have one and relevant dates if you have not received a booking number. Our utmost concern is that you get maximum refund back. Failure to do so will result in you being subject to the conditions described above so it is imperative that you let us know as early as possible. Extension of stay: Be sure to make your reservation for the full duration of your stay. If you do need to extend your booking after arrival, you will need to contact our Reservations office as the hotel will not offer you these discount prices (Hotel may charge you publish rates).
Shortening your stay: La Mansion offers some flexibility with regard to this issue. However, as a facilitator La Mansion has to abide by the hotel policies. You have to e-mail or fax to the hotel clearly specifying the dates of shortening your stay and the refund amount from the hotel.
No Show (Non-use of reservation): In case you do not utilize your reservation and fail to contact us to cancel it in a stipulated time period as specified above, we would not be in a position to return you any amount pertaining to your booking. The reason for this is that the room in the hotel is booked in your name, and the hotel cannot let the room be occupied by anyone else. The room is held unoccupied, until they are notified otherwise. Thus, even if you do not show up the hotel will charge room reservation charges from us.
Cancellation policy:
For Short Stay- 48 hours prior to arrival.
For Long Stay- 7 nights prior to arrival. |
